Privacy Policy


This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

Master Thatchers (North) Ltd. Our address is 8 Thorsby Road, Altrincham, Cheshire, WA15 7QP. You can contact us by post, by email at peter.brugge@thatching.net or by telephone on +44 (0)161 941  1986

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

When you use our website

When you use our website to browse our services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.

As well as the cookies we use, various third parties also place them on your computer, again with your consent. These are shown below.

Cookie Name Purpose Further Information
Google Analytics Keeping a record of how you arrived at our site and which pages you visit while you are here These are anonymous and cannot identify you or your device.

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

Your enquiry is stored and processed as an email which is hosted by “Teledata Ltd” within the United Kingdom (UK).

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them.

We do not ordinarily share your personal data with any other parties except where it is necessary for a legal or contractual purpose.

Your information is stored on our website which is based within the United Kingdom. We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for a period of six years to reconcile them against our financial accounts which we are also required by law to retain for at least six years.

Your rights as a data subject

By law, you can ask us;

  • what information we hold about you
  • to correct it if it is inaccurate

If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.